I have been a HostGator customer for the last 5 years. HostGator is not the only hosting service which I am using currently but HostGator is one of those hosting service which I like and recommend. There are also few things which I don't like about HostGator. We are going to see all the pros and cons of HostGator in my review.
HostGator offers wide range of hosting services. When I subscribed to the HostGator services, there weren't much options in the services. HostGator was only offering shared and VPS hosting. HostGator currently offers shared, VPS, dedicated and reseller hosting. HostGator has also recently started offering optimized WP hosting service which is optimized for wordpress.
Shared Hosting Service
For anyone, who wants to make a website, I would suggest subscribing for shared hosting plan. In shared hosting, the server resources are shared among many clients. So the name is shared hosting service.
HostGator currently offers 3 types of shared hosting service.
1) Hatchling Plan
2) Baby Plan
3) Business Plan
In hatchling plan, one gets single domain hosting and shared SSL certificate. You also get unlimited bandwidth and disk space with this plan.
In baby plan, one gets unlimited domains hosting and shared SSL certificate. In this plan also, you get unlimited bandwidth and one click install facility.
In business plan, one gets unlimited domains hosting and unlimited bandwidth. Customers also get free SSL private certificate and a dedicated IP address with this plan. Customers also get free toll free number for the support.
For anyone starting out, I suggest baby plan. One can need to host more than 1 domain but they never need SSL certificate in the beginning.
VPS Hosting Service
In VPS hosting, server resources are shared between limited clients. The fix resources are also allocated to the clients. So that a client, can't use more cpu power or memory than assigned limit.
VPS hosting is more secure than shared hosting. Also client can get the full root access by using VPS hosting. This way, VPS hosting is more flexible.
HostGator offers 5 types of VPS plans. Each plan has different CPU power and memory assigned. The more the CPU power and assigned memory is the costlier the plan is. Frankly, I haven't tried any of the VPS plan and I never needed as shared plan is enough for my basic needs.
Dedicated Hosting Plans
In dedicated hosting plan, as the name suggest, you get your own dedicated server. There is no other client on the server except you.
HostGator offers dedicated hosting in Windows and Linux version. There are also different types of dedicated server plans available based on different RAM and bandwidth needs.
I also haven't tried any dedicated plan from HostGator. So I can't write more regarding the dedicated hosting plans.
Reseller Hosting Plan
Reseller hosting plan is good for those who wants to make money by selling hosting plans under their own brand. HostGator also offers reseller hosting plans in which you can sell the hosting to other clients. Needless to say, I have never tried reseller hosting. You can try it if you want to resell the hosting accounts.
HostGator Domain Registration Service
HostGator also offers domains registration service. HostGator charges $15 for domain registration. Frankly speaking, this charge is much more than other registrars. HostGator also charges more for whois privacy. There are many registrars who offers whois privacy without any extra charges.
My Journey with HostGator
I have been with HostGator since the last 5 years. I haven't had any major downtime. Although there were cases where I had to contact support team.
The first time, I contacted HostGator support team to make changes in my DNS entries. I wanted to host my emails at Google server. At that time, Google was offering business account freely. To use Google hosted email, I needed to change the DNS entries and HostGator didn't offer that feature through cPanel. So I contacted the support team through chat and they made the necessary changes in my DNS entries. Although right now, it's possible to make changes in DNS entries through cPanel.
The second time, I contacted support team to enable SSH access on my server. By default, HostGator keeps the SSH access in disabled state. I wanted to run some commands on the server. That's why I needed SSH access. This time again I contacted the support staff through chat and the support member enabled the SSH access for me.
The third time, I contacted support team for enabling default address for my account. This time also I contacted the support team through chat. I was disappointed this time by the support representative because the support member took around half an hour to come online. Continuously sitting for half an hour waiting for support member is really a bad thing. Anyhow, but when the support member came online, my problem was solved immediately.
I never have to contact HostGator support team due to downtime during 5 years. So that's the good thing.
Overall, I am happy with the HostGator hosting service. I don't recommend HostGator for domain registration but for hosting, HostGator is a good choice. Once should at least try the service.
If you are just starting up then I would suggest you to go with baby plan. You can get the discount on baby plan if you use the coupons from hgcarjd.
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